You Are Trusting a Stranger to Represent Your Business
That is a fair thing to want real detail about. This page is that detail — what agents are assessed on, what you can actually verify, and an honest answer on the one question everyone asks first: can I hear one before I commit?
Three things you can inspect, not just be told about
Selection criteria
Communication, listening, written English, typing, CRM comfort and scenario handling — assessed before an agent is ever assigned to a campaign, with a sample scorecard published.
See the criteria →Training sequence
A fixed order — context, systems, scripts, practice, then a genuine knowledge check — before any agent handles a real customer.
See the sequence →Ongoing QA
Sampled conversation reviews scored against written criteria, with coaching that follows the results — published as a real framework, not a promise.
See the framework →Can I hear an agent before I commit?
Honestly: not as a pre-recorded sample on this website. We are not going to publish a "hear our agents" audio player, because every recording that would go on it would either be staged for marketing — which defeats the point — or a real customer conversation, which is not ours to publish without both the agent's and the client's consent. We would rather tell you that plainly than fake it with a stock voiceover.
What is genuinely available instead:
- Assessment results. You can review the scorecard summary for a shortlisted agent before assignment.
- A live interview, sometimes. For some campaigns you can speak with a shortlisted candidate directly — see exactly what determines whether that is offered.
- A real pilot. The most reliable way to judge an agent is to hear them on your own scoped, defined pilot — where any recording is a real conversation, handled under your actual recording policy and consent requirements.
Should a real client ever agree in writing to a recorded sample being shared for evaluation purposes, it would be added here clearly labelled and attributed. Nothing is invented in the meantime to fill the gap.
No inflated numbers, no invented track record
No fabricated pass rates
We do not publish a company-wide "only 2% of applicants pass" statistic. We have not run the volume of applications that would make such a figure meaningful, and inventing one to sound selective would be exactly the kind of claim this page exists to avoid.
No average QA score claims
Any published company-wide average QA score would need a real body of scored client engagements behind it. We do not have one yet, so we show the scoring framework instead of a number we could not substantiate.
The most honest test is a real, small pilot
Two agents, a defined scope, and reporting from day one — so you are judging a real conversation, not a sales sample.