Terms of Service

Last updated: 15 August 2026

1. Website terms

By accessing voicesupportcrew.com you agree to these terms. If you do not agree, do not use the site.

You may use the site for legitimate business purposes: reading the content, using the calculators and tools, downloading the templates and submitting an enquiry. You may not attempt to gain unauthorised access to any part of the site, interfere with its operation, scrape it at a volume that degrades service, or use it to transmit anything unlawful.

2. Content accuracy

We make a genuine effort to keep the content accurate and current. Guides, checklists and templates are general operational guidance, not professional advice, and they are not a substitute for advice specific to your circumstances.

Calculator and comparison tools produce estimates. They apply published starting rates or assumptions you enter to a schedule you set. They do not constitute a quote, an offer or a commitment to any price, and the assumptions built into the comparison tool are illustrative placeholders rather than researched market rates.

3. Quotes

A quote is a written document issued after we understand your campaign. It sets out the recommended team size, rate per agent-hour, monthly estimate, coverage hours, any separately billed costs and any setup requirements.

• Prices published on this website are starting points, not fixed prices.
• A quote is valid for the period stated on it.
• A quote is not a contract. Services commence under a signed service agreement.
• Quotes are based on the information you supply. Materially different requirements produce a different price, and we will tell you if that happens rather than absorbing it silently or raising an invoice you did not expect.

4. Service agreements

Services are delivered under a written service agreement covering, at minimum: scope of work, team size, coverage hours, rates, billing terms, notice periods, reporting deliverables, escalation contacts, confidentiality, data handling and termination.

No services are provided, and no obligations on either side arise, until that agreement is executed.

5. Pricing

• Rates are quoted per agent-hour unless the agreement states otherwise.
• Minimum engagement is two agents.
• Weekend, overnight and holiday hours may carry a premium, shown separately in the quote.
• Supervisor and quality-assurance functions are optional and priced separately.
• Rate changes are made only with the notice period stated in the service agreement.

6. Payment

Payment terms, billing frequency, currency and accepted methods are set out in the service agreement. Invoices are raised for the hours staffed in the billing period, together with any separately billed items. Late payment may result in suspension of service in accordance with the agreement.

7. Telecom charges

Agent pricing covers agent labour only. Phone numbers, SIP trunking, inbound and outbound call minutes, dialler usage and other telecom expenses may be billed separately depending on the campaign. Where telecom is arranged through us it is passed through and itemised; where you arrange it yourself, it remains entirely your cost.

We state this prominently across the site precisely so it cannot be a surprise.

8. Campaign responsibility

You are responsible for:

• Providing accurate information about your business, products and services
• Sourcing any contact data lawfully and confirming you may contact those records by the intended method
• Approving all scripts and talking points in writing, including every claim they make
• Providing and maintaining system access with appropriate permissions
• Nominating reachable escalation contacts
• Defining authority limits and decision rules in writing
• Obtaining legal advice where your campaign requires it
• Compliance with regulations applicable to your industry, products and target markets

We are responsible for staffing the agreed hours, training agents on the material you supply, following your approved scripts and rules, honouring opt-out and suppression instructions, and reporting accurately on what happened.

9. Acceptable use

All engagements are subject to our Acceptable Use Policy. We may decline or terminate any campaign that breaches it, and we will do so without a refund of hours already worked where the breach was on your side.

10. Compliance

Calling campaigns are subject to the responsibilities set out on our compliance page, which forms part of these terms for any engagement involving outbound contact. We do not provide legal advice and we do not warrant that any campaign is compliant in any jurisdiction.

11. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the purpose of the engagement. This includes commercial terms, business processes, customer data, scripts and campaign performance. Confidentiality obligations survive termination for the period stated in the service agreement.

12. Intellectual property

• Website content, guides and templates remain our property. You may use the downloadable templates freely within your own business, including with other providers. You may not resell them or present them as your own product.
• Material you supply — product information, scripts, customer data, brand assets — remains yours.
• Scripts we draft for your campaign, once approved and paid for, are yours to use.
• Our internal methods, systems and general know-how remain ours.

13. Service limitations

To be explicit about what is not being promised:

• No guarantee of revenue or sales. We do not control your market, pricing or offer.
• No guarantee of appointment volume. Booking rates depend on your lead quality, offer and calendar availability.
• No guarantee of conversion rates or any other commercial outcome.
• No regulated or licensed activity. Agents do not perform work requiring a licence or authorisation, and do not give insurance, financial, medical or legal advice.
• No certification claims. We do not hold SOC 2, ISO 27001, HIPAA or PCI DSS certification.
• No guarantee of uninterrupted service. Agent absence, technical failure and force majeure can occur; the agreement sets out how they are handled.

We commit to staffed hours, agreed activity levels, adherence to your approved process and honest reporting — including reporting that reflects badly on us.

14. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded. Subject to that, the website is provided on an "as is" basis without warranties of any kind, and liability arising from service delivery is limited as set out in the service agreement.

We are not liable for outcomes arising from instructions, scripts, data or authority limits you provided, or from your failure to obtain advice your campaign required.

15. Termination

Either party may terminate a service agreement in accordance with its notice provisions. Notice periods exist because agents are real people on a schedule, not capacity switched off in a control panel.

On termination: agent access to your systems is revoked, outstanding invoices for hours worked remain payable, and data handling follows what the agreement provides. Because agents work primarily inside systems you own, you can verify revocation yourself rather than relying on us.

We may terminate immediately for breach of the Acceptable Use Policy, for non-payment beyond the agreed period, or where continuing would require us to act unlawfully.

16. Disputes

We would rather resolve a problem than argue about it. Raise any dispute in writing with the escalation contact named in your service agreement; both parties agree to attempt good-faith resolution before formal proceedings.

Governing law and jurisdiction are as stated in the service agreement.

17. Changes to these terms

We may update these website terms from time to time; the date at the top reflects the most recent revision. Terms within an executed service agreement change only by agreement between the parties.

18. Contact

Questions about these terms should go through the contact form.