Calculator
Staffing Calculator
Estimate the agent hours — and the rough starting headcount — your actual contact volume requires. This is a planning estimate, not a guarantee of service level.
Your volume
8 hours
5 days
80%
The share of an agent's paid time actually spent handling contacts. 100% is unrealistic — see our glossary entry on shrinkage.
Estimated staffing
Approximate starting agent count
2
Minimum 2, for continuity through illness and leave
- Agent hours required per day 0
- Agent hours required per month 0
- Chat concurrency assumed 2.5x
Estimate only. This is a planning tool, not a staffing guarantee. Peak-hour distribution, not just daily totals, ultimately decides real-world queue length — see our guide on calculating call center staffing.
Calculate Pricing for This TeamHow this estimate is calculated
Calls and tickets are weighted at your stated handling time; chats assume roughly 2.5x concurrency per agent, the realistic ceiling before quality degrades. The full method, including why peak-hour load matters more than the daily average, is in our guide.