Start With 2. Prove the Workflow. Scale When It Works. From $2.99/hour per agent.

See how the pilot works
VoiceSupportCrew
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Team size tool

Is a Remote Support Crew Right for Me?

Seven questions about your volume, coverage and hiring situation. You will get a recommended starting team size — and if the honest answer is "you do not need this yet", that is what it will say.

1. How many customer inquiries do you receive?
2. Do you miss calls?
3. Do leads wait more than 10 minutes for first contact?
4. Do you need evening or out-of-hours coverage?
5. Are you currently trying to hire locally?
6. Do you need appointment setters?
7. Do you need customer-service staff?

How the recommendation works

The tool weighs three things that genuinely drive staffing: contact volume, coverage hours, and whether work is currently going undone. Coverage tends to matter more than volume at small scale — a twelve-hour window cannot be covered by one person no matter how quiet it is.

If you want to work it out properly rather than approximately, the method is set out in how many support agents your business needs, including why the obvious calculation understates the answer. Or use the staffing calculator to run your own numbers directly.

2

2 agent team

Our minimum and the most common start. Enough for cover through illness and holidays, small enough to be a low-risk decision.

5

3–5 agent team

Where two would be stretched — more volume, longer coverage windows, or follow-up work that keeps getting pushed to tomorrow.

10

5–10 agent team

Sustained volume across multiple channels. At this size a team leader usually earns its place and formal QA becomes worth the cost.

Start With 2. Prove the Workflow. Scale When It Works.

Tell us what is getting missed today. We will come back with a recommended pilot scope, coverage plan and a written estimate — including anything billed separately.

Build My 2-Agent Team See How the Pilot Works