The Follow-Up Your Sales Team Never Gets To
Quotes, trials and dormant customers, worked consistently by agents whose whole job is the follow-up.
Final pricing depends on hours, shift timing, campaign difficulty, experience required and coverage. Telecom billed separately.
What usually prompts the call
Your pipeline is full of quotes nobody chased, trials that expired in silence and past customers who simply stopped buying. Everyone agrees follow-up matters. Nobody has the hours.
How this service works
Dedicated agents own the follow-up cadence. They work the sequences you define, have real conversations with people who already know your business, and keep the CRM honest about what happened.
What agents do
Scope is agreed in writing during onboarding. Agents work within it and escalate anything outside it.
- Follow-up on new and ageing leads
- Quote and proposal follow-up
- Trial and onboarding follow-up
- Abandoned enquiry and cart follow-up
- Customer reactivation campaigns
- Upsell and cross-sell conversations where appropriate
- CRM updates and pipeline hygiene
- Call dispositions and next-action setting
Ideal for
This service tends to fit businesses in the following positions.
- Companies sending quotes that go unchased
- SaaS businesses with trial users who go quiet
- Businesses with a list of lapsed customers worth reactivating
- Sales teams whose closers are too expensive to spend the day dialling
- Any business where the CRM is out of date because nobody updates it
What actually happens, step by step
Your version of this is agreed during onboarding — this is the shape it usually takes.
- Trigger A quote is sent, a trial starts, an enquiry stalls, or a customer passes a defined period of inactivity.
- Sequence starts The agent works the contact cadence you defined — attempts, timing and channel.
- Conversation The agent asks the questions you specified, answers what they can and surfaces genuine objections.
- Route Live opportunities go to your closer. Not-now contacts are scheduled for a later cycle.
- Record Every attempt, outcome and next action is written to the CRM.
What you get back
Reporting is agreed during onboarding and built around what you will actually read. For this service it typically covers:
- Contacts attempted and reached
- Conversations by outcome
- Opportunities passed to your sales team
- Reactivated customers
- Objection themes and lost reasons
We do not guarantee revenue, conversion rates or sales volume. Agents follow the approved process and report accurately on what happened.
Outbound Sales Support FAQs
Can outbound agents close deals?
It depends on your sale. Simple, low-consideration purchases can be closed on a call. Complex or high-value sales are usually better handled by qualifying thoroughly and handing a warm opportunity to your closer.
Do you work from our CRM?
Yes. Agents work inside your CRM with the access you grant, so the pipeline stays in the system your business already runs on.
How fast should follow-up happen?
Sooner is almost always better, especially for inbound enquiries. We will recommend a cadence during scoping, then work whichever cadence you approve.
Do you guarantee revenue?
No. We commit to the staffed hours, the agreed activity and honest reporting. Anyone guaranteeing revenue on a channel they do not control is selling you something else.
Often combined with
Most crews cover more than one channel. Combining an asynchronous channel with a live one usually gets more from the same hours.
Appointment Setting
Dedicated setters contact your leads, qualify them and book appointments straight into your calendar.
From $5.99/hrCustomer Follow-Up
Agents run structured post-sale contact — check-ins, renewals, review requests and win-back campaigns.
From $5.99/hrB2B Telemarketing
A dedicated B2B calling team works your campaign: prospecting, qualification, decision-maker identification and follow-up.
From $6.49/hrCRM Management & Data Support
Agents keep your CRM accurate: data entry, deduplication, pipeline hygiene and reporting support.
From $2.99/hrCommon in these industries
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